Discover Singapore with Malaysia

At Travsetgo, we maintain transparent and structured payment guidelines to ensure a smooth booking experience for our customers. Please review the following terms carefully before confirming your reservation.

1. Booking & Payment Schedule

a. 45 Days Prior to Departure

Payment at the Time of Booking: 100% of airfare, visa, and insurance (if booked through Travsetgo) plus 10% of the tour price.

Balance Payment: Due 30 days prior to departure.

b. 30 Days Prior to Departure

Payment at the Time of Booking: 100% of airfare, visa, and insurance (if booked through Travsetgo) plus 25% of the tour price.

Balance Payment: Due 20 days prior to departure.

Amendment Charges: USD 50 per booking or amendment.

Cancellation Charges: 25% of the tour price.

c. 15 Days Prior to Departure

Payment at the Time of Booking: 100% of airfare, visa, and insurance (if booked through Travsetgo) plus 50% of the tour price.

Balance Payment: Due 20 days prior to departure.

Amendment Charges: USD 50 per booking or amendment.

Cancellation Charges: 50% of the tour price.

d. 10 Days Prior to Departure

Payment at the Time of Booking: 100% of airfare, visa, and insurance (if booked through Travsetgo) plus 100% of the tour price.

Balance Payment: Due 20 days prior to departure.

Amendment Charges: USD 50 per booking or amendment.

Cancellation Charges: 100% of the tour price.

e. NFR Bookings (Non-Refundable Bookings)

Payment at the Time of Booking: 100% of airfare, visa, and insurance (if booked through Travsetgo) plus 100% of the tour price.

Balance Payment: Immediate, at the time of booking.

Amendment Charges: Not applicable.

Cancellation Charges: 100% of the tour price.

2. Amendment Policy

Any modification to an existing booking will incur a fee of USD 50 per booking/amendment unless otherwise specified.

3. Cancellation Policy

Cancellations made 30 days prior to departure will be subject to a 25% charge of the total tour price.

Cancellations made 15 days prior to departure will be subject to a 50% charge of the total tour price.

Cancellations made 10 days prior to departure or NFR bookings will be subject to a 100% charge of the total tour price.

4. General Terms

Payments must be made in accordance with the schedule mentioned above. Failure to adhere to the timeline may result in automatic cancellation of the booking.

Travsetgo is committed to providing safe, reliable, and transparent travel services. By booking with Travsetgo, customers enter into a legally binding agreement that outlines the responsibilities and rights of both parties. Understanding these terms ensures a smooth and enjoyable travel experience.

Validity of Agreement & Payment

Online Booking: All online bookings require the customer to accept the terms and conditions outlined in the booking documents. Once the company confirms the booking via email, it constitutes a legally binding contract. Customers should ensure that all details provided during the booking process are accurate and complete to avoid delays or issues.

Offline Booking: For offline bookings, the agreement only becomes valid once the customer has signed the booking documents and the company has received them. Until then, the company holds no obligation to process the trip or guarantee availability.

Payment Terms: Travsetgo initiates trip processing only after receiving the booking amount. Failure to make the payment within the stipulated timeframe may lead to booking cancellation, and the advance paid may be forfeited. Customers are advised to review payment schedules carefully and adhere to the deadlines to avoid inconvenience.
Cancellation & Company Rights

Company Authority: Travsetgo reserves the right to terminate any agreement at its discretion. In such cases, the advance amount will be returned to the customer without interest, after deducting any non-recoverable expenses such as visa fees, travel insurance, or other third-party charges.

Travel Modifications: The company may need to modify or adjust itineraries, tours, or facilities due to operational requirements, safety concerns, or unforeseen circumstances. Such changes will be communicated promptly, and Travsetgo strives to provide suitable alternatives whenever possible.

Legal Disclaimers

Payment Gateway: Online payments are processed through secure bank or payment gateway platforms. Travsetgo is not responsible for any technical errors, banking issues, or security concerns that may occur during the transaction. Customers are encouraged to verify their payment information before completing the payment.

Incorrect Information: While Travsetgo makes every effort to ensure brochures, price grids, web pages, and other documents are accurate and up to date, the company is not liable for typographical errors, printing mistakes, or unintentional omissions. Customers should verify all information before confirming bookings.

Recommendations for Customers

Review All Documents: Carefully read booking documents, brochures, price grids, and related materials to ensure complete understanding.
Confirm Payment Method: Use a secure and reliable payment gateway for all online transactions to ensure safety.

Understand Company Policies: Be clear about cancellation, modification, and the company’s rights before completing the booking.

Check Customer Reviews: Consider other customers’ experiences to assess service quality and gain insights into the travel experience.

By adhering to these terms and recommendations, customers can enjoy a secure and seamless travel experience with Travsetgo, confident in the reliability and transparency of the services provided.